Please read these Booking Conditions carefully prior to making any bookings. References to “you” and “your” in these Booking Conditions means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.
By making a booking, you agree on behalf of all persons detailed on the booking that he/she:
- a. has read these Booking Conditions and has the authority to and does agree to be bound by them;
- c. is over 18 years of age;
- d. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Single component bookings: Where we sell a single component travel service to you such as flight, hotel or car hire only, we act as an agent in respect of all such bookings and Section A applies to all such bookings. We do not provide any financial protection for single component bookings except for some flights which are protected by our Air Tour Operator’s Licence (“ATOL”). Not all of our flight-only sales are ATOL protected: where we sell and issue tickets as an authorised airline ticket agent, no ATOL protection applies. We will tell you when you are purchasing an ATOL protected flight and you will be issued with an ATOL certificate. See Section A, Clause 8 for further information on ATOL protection.
Packages that we organise: where we combine and sell two or more different types of travel services to you for the purpose of the same trip or holiday, such as a flight and hotel, or hotel and car hire, so as to create a package holiday, your contract(s) will be with the supplier(s) or principal(s) on behalf of who we act as agent, but we will accept responsibility for performance of those contracts as a package organiser in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”) and arrange financial protection for your package. Section B sets out the terms and conditions that will apply in addition to Section A, when you book a package that we organise. See Clause 2 below for further information as to what comprises a package and Section B, Clause 5 for details of how your package will be financially protected.
Note: if after selecting and paying for one travel service, you then book additional travel services for your trip or holiday via our company, you will NOT benefit from the rights applying to packages under the Package Travel Regulations and we will not be responsible for the performance of individual travel services.
Packages organised by a third party: Please note that occasionally we sell a package organised by a tour operator/principal acting as their agent. In that event, the tour operator/principal is responsible to you for your package and your financial protection and we act only as agent. Section A applies to all such bookings. Where a flight is included in the tour operator/principal’s package, the package will be protected by their ATOL and the ATOL holder’s name and ATOL number will be detailed in your booking confirmation.
All communications concerning customer services or your booking should be sent to Customer Services, Travel Center, 10-11 Percy Street, London, W1T 1DN, United Kingdom or drop an email to: firstname.lastname@example.org