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Privacy Policy

The below explained aspects of our privacy policies set out on how Travel Center, a part of Moresand Ltd incorporated in the United Kingdom protects the privacy of your personal information.

Travel Center can be considered as a "data controller" under the General Data Protection Regulation 2016/679 (“GDPR”) as we collect your personal information explicitly provided by you for the business purpose. Being one of world’s leading travel agency in the UK, Travel Center is in a position to collect, process and disclose certain personal information of yours in order to perform our usual business activities that include booking travel related services on behalf of you. However, as a well reputed travel agency in the UK for more than 3 decades, we are highly committed in protecting your personal data and privacy via various physical, technological, electronical and other relevant controls in place.

By providing any of your personal information to our official email correspondences, entering and submitting them on our corporate and any affiliated websites, over the official phone calls, by written documents to the authorised personnel and by any other means, you agree that the below stated privacy policies are understood and will apply to how we handle your details. By doing so you explicitly give us the consent to collect, process and disclose your personal details as detailed below.

Please be noted that you should not provide any of your personal information by any means mentioned above if you do not agree with any of the below mentioned aspects of our privacy policy. In certain instances where your country’s data protection laws impose practices that limit or restrict the way personal information of a traveller is handled by us as set out below, we will try our level best to amend our information handling practices to comply with your local jurisdiction. However, this is not an explicitly confirmation that our procedures will adapt the requirement in full force.

The Personal Information that We Collect

Any information that is necessary to facilitate your booking and to confirm any travel related product or service on behalf of you will be collected, used and disclosed to the relevant parties. Accordingly, we collect the below information on business purpose:

  • Basic contact details and information of the main and other travellers. This includes, your name and the names of the passengers accompanying you, residential or mailing addresses, contact numbers including residential and mobile and email addresses
  • Payment details - credit or debit card details, including the type of the card, number of the card, security / pin number and expiry date
  • Passport details
  • Frequent flyer details including any loyalty programme related details of yours
  • Information about your dietary requirements and health issues, if necessary
  • Other travel arrangement related details required by the relevant travel service providers. For example, airlines, accommodation provider, tour operator etc.
  • Relevant details explicitly provided by you for any other purposes than travelling. For example, the details pertaining to your participation in one of our social media competitions.
Sources of Collecting Your Information

In general, we collect your information for the business purpose and in order to carry out our regular business functions. The below listed sources will be sued to collect your personal information:

  • When you inquire with us either in person, by telephone, letter, email for any travel related purposes or in general
  • When you purchase or book any of our travel arrangements or other travel products and services
  • When you visit our websites or any affiliated websites
  • When you submit your personal information via our websites or any affiliated websites
  • When you get in touch with us via our official social media channels
  • When you participate in any of our competitions via website or our social media channels
  • When you subscribe to our newsletters to receive our promotions and marketing materials
  • When you request brochure downloads or other information
  • When a third party is booking or confirming a travel arrangement on behalf of you. For example, someone making a booking for a family or a group of friends

It becomes your responsibility to keep us informed with immediate effect in instances where your personal information is shared with us by a third party without your consent.

When you reveal someone else’s personal information for the purposes of booking a travel arrangement or to obtain any of our services, you agree that you have obtained the consent of the party in concern. You also agree that the other party knows that his / her details will be collected, used and disclosed in accordance with our privacy policy stated here.

Protection of Personal Information

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) technology to ensure your privacy and safe transmission. Your information will be stored on secure file servers protected by industry standard firewalls. Data is backed up on secondary servers and tape backup. You can contact us on at anytime to inquire about the details we hold on you.

Sharing Information When Booking Online

When you book online with Travel Center or any of its affiliated websites, you will be required to enter details regarding the lead passenger i.e. Name, address, telephone number and email address. In addition to that you will be required to enter all the names and dates of birth of all travelling passengers. This information will be utilised by us to help us handle your booking. Additionally, your name and travel details will be passed on to the airline from which the tickets will be purchased. Please note that your information may be subsequently passed on to certain government organizations as required by law.

Your Payment Details

As part of the booking transaction, we will collect payment details from you including your credit card details. Travel Center will only use this information to gain payment for services rendered and your credit card details will be removed from our servers. In certain occasions we will contact you via telephone to confirm these details. Travel Center will never request for your payment details via e mail and we urge you not to send such information via e mail and to use our secure payment portal to enter your credit card details.

Using your personal information

Personal information submitted to us via this website and other means set out above will be used for the purposes specified in this privacy policy.

We may use your personal information at instances where:

  • It becomes necessary to confirm your booking
  • It becomes our suppliers’ action to proceed with your travel arrangements (this occurs where we act as an agent for the related travel product or service provider. For example, booking a hotel on behalf of you)
  • It comes to process your payment
  • It becomes necessary to comply with certain legal obligations
  • It becomes important to give certain travel advices and notices

We may use your personal information to:

  • Improve your browsing experience by personalizing the website
  • Enable your use of the services available on the website
  • Provide you with the services purchased through our site
  • Send statements and invoices to you, and collect payments from you
  • Send you email notifications which you have specifically requested
  • Send you our e newsletter and other news relating to our business which may be of interest to you, where you have signed up for such information via e mail or other means (you can unsubscribe from marketing communications at any time)
  • Deal with enquiries and complaints made by or about you relating to the website
  • Keep the website secure and prevent fraud

At no time will Travel Center provide your personal information to a third party unless you have provided us your express consent.

All our website financial transactions are handled through our payment services provider. We will share information only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Email Alerts

Travel Center has an opt-in email alert service which requires your email address to sign up. Your e mail address will only be used for marketing useful information about Travel Center services and offers. We will not rent, sell or share your e mail address with any third party. You can unsubscribe from our emails anytime by emailing us at If you are unable to do so please email and specify the email address you want removed from our mailing list.

Security of your personal information

We take reasonable physical, technical, managerial and organizational precautions to prevent loss of, misuse of or the alteration of personal information provided by you.

All personal information given to use over the internet is protected by Secure Socket Layer (SSL) and in addition to password and firewall protection.

Due to the inherent nature of the internet however, we cannot guarantee the security of the data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Use of Your Personal Details Overseas

We might release your personal details to certain overseas receivers, as set out below. We would make sure that any such global transfers are either essential for the presentation of a contract amid you and the overseas receiver or are liable to suitable or appropriate safeguards as required by your native data protection laws (e.g. GDPR). We would supply you with photocopies of the appropriate safeguard papers on demand.

It is likely that details would be conveyed to an overseas receiver (other than any of our overseas associated units) situated in a jurisdiction where you would not be able to pursue compensation beneath your local data protection laws and that does not have an equal level of data safeguard as in your dominion. To the degree allowed by your native data protection laws, we would not be responsible for how these overseas receivers manage, stock and go through your personal details.

Travel service providers located overseas - In offering our services to you, it might be essential for us to reveal personal details to appropriate overseas travel service providers. We deal with various different travel service providers all around the world, so the site of a travel service provider appropriate to your personal details would be based on the travel services being offered. The appropriate travel service providers would in many instances get your personal details in the country in which they would offer the services to you or in which their business or management is founded.

Our third-party service providers situated overseas - We might also release your personal details to third parties situated overseas for the purpose of executing services for us, plus the storing and handling of such details. Usually, we would only release your personal details to these overseas receivers in the hope of easing your travel booking and/or to allow the performance of administrative and technical services by them on behalf of us.

Your Privileges in Connection to the Personal Details We Gather

If you want to:

  • upgrade, alter, delete or get a copy of the personal details that we have on you; or
  • limit or stop us from utilising any of the personal details which we have on you, as well as retreating any agreement you have earlier offered to the handling of such details; or
  • where any personal details have been handled on the foundation of your agreement or is essential to do an agreement to which you are a party, ask for a copy of such personal details in an appropriate setup.

You could ask for these by emailing us at the official address set out in our contact section of this website. You would get awareness of your appeal and we would notify you of the timeframe in which you would get your detail pack.

We try to reply to such needs in a month or less, though we have the right to prolong this time for difficult needs.

We have the right to refuse you entree for any cause allowed beneath applicable laws. Such exemptions might comprise of national security, corporate finance and confidential references. If we refuse entree or correction, we would offer you with written reasons for such rejection unless it is irrational to do so and, where essential by local data protection laws, we will take down your appeal and the rejection of same in our archives.

Kindly keep in mind that, if you ask that we limit or stop using personal details we have on you, or remove an agreement you have earlier provided to the handling of such details, this might impact our capability to offer services to you or damagingly effect the services we could offer you. For instance, many travel reservations need to be made below the traveler’s full name and has to consist of contact details and proper identification (e.g. passport details). We can’t make reservations for you without those details.

You should always supply the correct details and you accept to upgrade it whenever needed. You also consent that, in the lack of any upgrade, we could presume that the details provided to us is right, unless we later become mindful that it is not accurate.

You could during any time tell us not to dispatch you marketing communications by email by clicking on the unsubscribe link in the marketing emails you get from us.

In any of the circumstances mentioned above, we might ask that you verify your identity by supplying us with a copy of an authentic method of identification in order for us to abide by our security duties and to stop illegal release of personal details.

We have the right to bill you a rational administrative payment for any noticeably groundless or extreme needs regarding your entree to your personal details, and for any extra copies of the personal details you ask from us.


We may use certain third-party web analytic tools, technologies and services on our websites, social media channels and mobile apps in order to analyse the user’s behaviour on our online platforms.


Travel Center logs all activity on its web sites for:

  • System administration reasons, i.e. tracking faults with the sites.
  • For planning purposes – to monitor effectiveness of campaigns and to keep track of the most visited destinations.

This tracking will store the IP address of your computer and the pages you visit on our site. We will not associate this with any personal information and this information is only used for planning and troubleshooting. We use this information for our own purposes and do not pass this information on to third parties (with the exception of general trend information).


Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. They may also be used to track your return visits to our sites.

We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to:

  • keep track of you whilst you navigate the website
  • keep track of items in your shopping basket
  • prevent fraud and increase website security

We will use the persistent cookies to:

  • enable our website to recognize you when you visit
  • keep track of your preferences in relation to the use of our website

We use Google Analytics to track the number of visitors and their behaviors on our website.

Social Media Channels and Integrations on the Websites

Our official websites and mobile apps may use social media related features and widgets such as "latest posts" "like" and "share" buttons, icons and widgets. These features are provided and operated by third party companies such as Facebook and either hosted by a third party or hosted directly on our website or mobile application. These features may collect your certain personal information such as the page you are visiting on our website and mobile application, your IP address, social media pages that you share and like on our website and the mobile application and may use cookies to ensure the proper function.

Links to Other Websites

The Travel Center website may contain links to other websites for ease of use. However, once you have clicked a link and left our website it should be noted that we do not have control over that website. Thus, we are not responsible for the protection of any information you provide while visiting such a site. Please ensure that you read the privacy statement applicable to the respective website in question prior to providing personal information.

Policy amendments

We reserve the right to update our privacy policy from time to time. You should check this page periodically to ensure that you are happy with any changes made by us.

Sending Any Feedback, Complaints and Concerns

You can get in touch via phone, email and post:

Phone : 0203 515 9031

Email   :

Post     : 38 LG Riding House Street,London W1W 7ES,United Kingdom.

Latest update : February 2018

Talk to our Travel Experts
0203 515 9031

Are you confused about where to travel, when to travel and how to book flights? Call our multinational Travel Experts to plan your next dream holiday or business trip at prices that suit your budget. Your next destination is just a few digits away- 0203 515 9031.